Corporate Legal Terms
Terms and Conditions of COLNOVA INC
These Terms govern access to colnova.com, related websites, online stores, applications, digital products, publishing services, media platforms, subscriptions, and other services operated by COLNOVA INC when a Platform links to these Terms.
Effective August 23, 2026. Last Updated August 23, 2026.What do these Terms govern?
These Terms form a binding agreement between you and COLNOVA INC when you access a covered Platform or complete an action linked to these Terms.
Covered activity may involve an account, purchase, digital product, subscription, publishing project, media service, software product, application, e-commerce transaction, or another COLNOVA service.
Separate transaction terms, publishing agreements, software agreements, marketplace terms, application-store terms, proposals, or signed contracts may govern specific relationships. A specific agreement controls a direct conflict involving the same transaction.
According to company portfolio information, COLNOVA INC owns more than 50 brands across international markets and represents more than 40 million users.
Four specialized companies. One corporate framework.
Each COLNOVA company serves a defined business area. Project-specific agreements may add commercial, licensing, payment, intellectual property, distribution, subscription, or delivery terms.
COLNOVA PUBLISHING
COLNOVA PUBLISHING focuses on book production, digital publishing, print distribution, digital distribution, metadata management, and literary marketing.
View COLNOVA PUBLISHINGCOLNOVA PRESS
COLNOVA PRESS focuses on digital media, journalism, editorial content, newsletters, media services, advertising, sponsored content, and digital publishing.
View COLNOVA PRESSCOLNOVA MARKET
COLNOVA MARKET focuses on e-commerce, marketplace sales, product sourcing, fulfillment, resale, import activity, export activity, and related commercial operations.
View COLNOVA MARKETCOLNOVA LABS
COLNOVA LABS focuses on mobile applications for iOS and Android plus business software and related digital products.
View COLNOVA LABSTerms governing COLNOVA Platforms, products, and services
Read the sections below before creating an account, making a purchase, starting a subscription, submitting content, downloading software, or entering a commercial relationship with COLNOVA INC.
1. Acceptance of These Terms
These Terms form a binding agreement between you and COLNOVA INC.
Acceptance occurs when you access a covered Platform, create an account, purchase a product, obtain digital content, enroll in a subscription, submit content, purchase publishing or distribution services, install a COLNOVA application, or select an acceptance control linked to these Terms.
When a transaction requires affirmative electronic acceptance, your electronic action records your agreement to these Terms and any transaction-specific terms presented with the transaction.
Florida Statutes Section 668.50 recognizes electronic records, electronic signatures, and electronic contracts subject to statutory requirements.
If you reject these Terms, do not create an account, complete a transaction, install a digital product, enroll in a service, or continue accessing the applicable Platform.
2. Eligibility and Authority
You must possess legal capacity to enter a binding contract.
When you act for a company, organization, publisher, author, agency, or another legal entity, you represent your authority to bind the entity, confirm the accuracy of submitted information, and accept these Terms for the entity.
Particular applications, commerce functions, community features, payment services, or products may impose additional age or eligibility requirements.
3. COLNOVA INC and Its Companies
COLNOVA INC conducts business through specialized companies including COLNOVA PUBLISHING, COLNOVA PRESS, COLNOVA MARKET, and COLNOVA LABS.
A Platform, purchase, agreement, marketplace, application store, or service may present terms specific to a company or transaction. Specific terms control a direct conflict involving the same transaction.
4. Changes to Platforms and Services
COLNOVA INC may modify, add, remove, suspend, or discontinue Platform features, products, content, applications, subscription plans, or services according to operational and commercial requirements.
COLNOVA INC may change technical requirements or end support for obsolete software, devices, operating systems, integrations, or application versions.
Applicable contractual and consumer rights remain effective when a material change affects a prepaid service, subscription, or existing contractual commitment.
5. Intellectual Property Rights
COLNOVA INC, its licensors, or the applicable rights holder owns protected Platform content and original materials.
Protected assets may include COLNOVA names, logos, corporate branding, website designs, source code, application code, software, databases, interfaces, graphics, illustrations, photography, video, audio, articles, editorial content, publishing materials, book designs, cover artwork, marketing materials, product descriptions, digital assets, workflows, documentation, research, and data compilations.
These Terms do not transfer COLNOVA intellectual property ownership to you.
6. Limited Platform License
Subject to these Terms, COLNOVA INC grants you a limited, revocable, nonexclusive, nontransferable license for lawful access to the applicable Platform for its intended purpose.
Without written authorization, you must not commercially reproduce COLNOVA content, republish protected material, sell or sublicense software or digital assets, remove proprietary notices, reverse engineer applications beyond rights granted by applicable law, bypass digital rights controls, conduct unauthorized automated extraction, copy proprietary databases, extract protected content for commercial system training, impersonate COLNOVA INC, or create misleading domains, accounts, applications, or advertising connected with COLNOVA branding.
7. Published Books and Licensed Content
COLNOVA INC, authors, publishers, contributors, licensors, or other rights holders may own books, e-books, articles, photographs, illustrations, and other published materials.
A physical book purchase transfers ownership of the purchased physical copy. A digital publication purchase grants the digital rights stated with the product. Neither transaction transfers copyright unless a separate written agreement expressly transfers copyright.
You must obtain applicable permission before reproducing, distributing, publicly performing, publicly displaying, translating, adapting, reselling protected digital copies, or creating derivative works beyond rights granted by law or license.
8. Mobile Applications and Software
COLNOVA LABS licenses software and mobile applications unless a written agreement expressly transfers ownership.
Application-specific terms may grant a limited license for installation and operation for an intended purpose.
You must not bypass security systems, bypass subscription controls, introduce malicious code, interfere with application infrastructure, probe systems without authorization, attempt unauthorized access, exploit vulnerabilities, copy proprietary code, or redistribute paid software without authorization.
Apple, Google, Microsoft, or another distributor may impose separate application-store terms governing downloads, billing, subscriptions, and refunds processed through its platform.
9. User Accounts
Some Platforms may require an account.
You agree to provide accurate information, maintain current account information, protect credentials, protect access to your email and authentication methods, report suspected unauthorized activity, and accept responsibility for account activity to the extent applicable law permits.
You must not create an account under a false identity or access another person's credentials without authorization.
10. Account Security
COLNOVA INC may apply authentication, verification, fraud-prevention, rate-limiting, and account-security controls.
COLNOVA INC may temporarily restrict access after reasonable suspicion of account compromise, fraud, automated abuse, payment fraud, security threats, material violations, unauthorized resale, or circumvention of technical restrictions.
11. Purchases and Order Acceptance
A product display represents an invitation to place an order unless the Platform expressly states another arrangement.
Order submission does not require COLNOVA INC to accept the order.
COLNOVA INC may reject or cancel an order before fulfillment because of product unavailability, pricing errors, inventory errors, payment failure, suspected fraud, shipping restrictions, marketplace restrictions, export restrictions, incorrect product information, or technical errors.
When COLNOVA INC cancels an order after payment and before providing the purchased item or service, COLNOVA INC refunds the applicable amount.
12. Pricing, Fees, and Taxes
Prices appear in the currency displayed during checkout.
Before transaction completion, the applicable checkout process presents material charges associated with the purchase. Charges may include product price, subscription price, service fees, shipping, delivery, taxes, marketplace charges, or optional additions.
COLNOVA INC does not intentionally conceal mandatory transaction charges.
Florida Statutes Section 501.204 prohibits unfair or deceptive acts or practices in trade or commerce. COLNOVA INC structures transaction disclosures to communicate material commercial terms clearly.
13. Payment Processing
Third-party payment gateways, marketplaces, financial institutions, digital wallets, or application stores may process payments.
By completing a transaction, you authorize the applicable payment provider to process charges associated with your purchase.
Payment providers may establish separate transaction terms, verification requirements, fraud checks, limits, refund procedures, and dispute processes.
14. Physical Goods
Physical merchandise purchased directly from COLNOVA INC remains subject to product availability, shipping restrictions, applicable return conditions, COLNOVA refund terms, and marketplace-specific terms when an independent marketplace processes the transaction.
Product photographs and screen representations may differ from a physical product because of display settings, production variations, packaging changes, or manufacturer updates.
15. Shipping and Delivery
Delivery dates represent estimates unless COLNOVA INC provides a written guarantee.
Circumstances outside reasonable corporate control may affect delivery. Such circumstances include carrier delays, customs processing, severe weather, natural disasters, strikes, transportation disruptions, government restrictions, incorrect addresses, international import procedures, and marketplace fulfillment failures.
You remain responsible for providing a complete and accurate shipping address.
Where applicable law permits, COLNOVA INC may deduct or charge reasonable costs connected with an incorrect address, refused delivery, failed delivery, or requested reshipment.
16. Digital Products
Digital products may include e-books, digital publications, downloadable documents, software, application features, digital media, templates, licensed assets, publishing files, and other electronically delivered content.
Unless a product states different terms, a digital purchase grants a personal or specifically defined license. The purchase does not transfer copyright or ownership of COLNOVA intellectual property.
Applicable refund terms govern eligible digital product refunds.
17. Publishing Services
COLNOVA PUBLISHING may provide publishing, formatting, distribution, metadata, production, marketing, and related services under separate proposals or agreements.
Publishing clients remain responsible for legal rights connected with submitted material. Clients must hold authority for publication and distribution and must avoid copyright infringement, trademark infringement, unlawful privacy violations, unlawful defamation, fraud, or unlawful material.
A publishing agreement may establish copyright ownership, licensing, royalties, distribution, ISBN administration, production, marketing, termination, territory, exclusivity, author warranties, and other project terms.
A signed publishing agreement controls a direct conflict involving the same publishing relationship.
18. Third-Party Publishing and Distribution Platforms
COLNOVA PUBLISHING may interact with Amazon Kindle Direct Publishing, IngramSpark, print-on-demand providers, digital bookstores, retail marketplaces, wholesale distributors, libraries, metadata providers, and related distribution systems.
COLNOVA INC does not control independent third-party platforms.
Independent providers control their own downtime, policies, account actions, ranking systems, distribution schedules, printing schedules, marketplace decisions, pricing structures, content restrictions, and technical systems.
COLNOVA INC remains responsible for obligations expressly accepted by COLNOVA INC.
19. Subscriptions and Recurring Billing
COLNOVA PRESS, COLNOVA LABS, or another COLNOVA service may offer recurring subscriptions.
Before enrollment, the applicable subscription interface should present material recurring-billing terms, including price, billing frequency, trial terms when applicable, renewal terms, and cancellation procedure.
By accepting a recurring subscription, you authorize COLNOVA INC or the applicable payment processor to charge the payment method on file at the disclosed interval until cancellation.
20. Automatic Renewals Under Florida Law
Where Florida Statutes Section 501.165 governs a service contract, COLNOVA INC provides clear and conspicuous disclosure of the applicable automatic renewal provision.
For a qualifying service contract with a specified term of 12 months or more and an automatic renewal period longer than one month, Florida law requires written or electronic renewal notice no less than 30 days and no more than 60 days before the contractual cancellation deadline.
For qualifying agreements, Florida law also requires a cancellation path in the same manner and by the same means through which the consumer accepted the service contract.
Statutory exceptions and scope requirements remain applicable.
21. Subscription Cancellation
Unless a more favorable plan-specific term applies, you may cancel through the account settings connected with the subscription, the applicable application store, the electronic process required under applicable law, or the COLNOVA contact page when COLNOVA INC directly processes the subscription.
Cancellation prevents future renewal charges.
Unless applicable law or the applicable offer requires a refund, cancellation does not retroactively refund the current billing period.
Access may continue through the end of an already paid subscription period.
22. Free Trials and Promotional Pricing
A free trial or introductory subscription may convert to a paid subscription when the enrollment process clearly discloses the conversion.
The applicable offer identifies material trial duration, post-trial price, billing frequency, and cancellation procedure.
Promotional pricing applies only for the period stated with the offer.
23. User-Generated Content
Some COLNOVA Platforms may permit comments, reviews, submissions, profiles, media uploads, or community content.
You retain ownership of content you lawfully own.
When you submit content for publication or display through a Platform, you grant COLNOVA INC a nonexclusive, international, royalty-free license to host, store, reproduce, format, display, transmit, and distribute the content as reasonably necessary for operation of the feature connected with your submission.
This license does not transfer copyright ownership unless a separate agreement expressly states a transfer.
24. User Content Representations
You warrant lawful ownership or licensing rights for submitted content.
Submitted content must respect copyright, trademark, privacy, publicity, and other legal rights. Submitted content must not contain unlawful defamatory material, impersonation, malware, fraudulent material, or unlawful content.
25. Prohibited Conduct
You must not engage in fraud, intellectual property infringement, malware distribution, harassment, threats, unauthorized system access, access-control circumvention, review manipulation, unauthorized automated extraction, spam, Platform interference, vulnerability exploitation, payment fraud, false COLNOVA affiliation, or illegal publishing activity through a COLNOVA Platform.
26. Moderation and Removal
COLNOVA INC may remove or restrict content violating these Terms, applicable law, intellectual property rights, Platform safety standards, contractual duties, or third-party platform requirements.
COLNOVA INC does not undertake an obligation to publish every submission.
27. Media and Editorial Independence
COLNOVA PRESS may publish journalism, commentary, criticism, reviews, opinion, cultural coverage, business coverage, entertainment content, and other editorial material.
Editorial material does not constitute legal, investment, medical, tax, or professional consulting advice.
Opinions attributed to a contributor remain the responsibility of the relevant contributor and do not automatically represent COLNOVA INC.
28. Third-Party Links and Services
COLNOVA Platforms may link to independent third-party websites or services.
Independent providers control their own content, availability, privacy practices, security, products, terms, and advertising.
A transaction with an independent third party follows the third party's agreement unless COLNOVA INC expressly states another arrangement.
29. Disclaimer of Warranties
To the maximum extent permitted by law, COLNOVA INC provides Platforms, software, digital content, and services on an as-is and as-available basis except for express written warranties.
COLNOVA INC does not guarantee continuous Platform operation, error-free software, compatibility with every device, continuous third-party distribution, specific search engine indexing, specific search ranking, satisfaction of an unstated subjective purpose, continuation of third-party marketplace policies, or uninterrupted internet transmission.
Consumer rights and warranties protected from contractual waiver remain unaffected.
30. Limitation of Liability
To the maximum extent permitted by law, COLNOVA INC and its directors, officers, employees, contractors, licensors, and service providers exclude liability for indirect, incidental, special, exemplary, punitive, or consequential damages arising from Platform access or a covered service.
Where applicable law permits exclusion, this limitation includes lost profits, lost revenue, lost data, lost business opportunity, losses connected with third-party downtime, marketplace suspension, distribution delays, shipping delays, application-store failures, or search-ranking changes.
For a claim arising from a paid product or service, COLNOVA INC limits aggregate liability to the greater of the amount paid directly to COLNOVA INC for the product or service giving rise to the claim during the preceding 12 months or $100.
Applicable law controls any liability category outside lawful contractual limitation.
31. Indemnification
To the extent permitted by law, you agree to indemnify and hold COLNOVA INC harmless from third-party claims arising from content you submit, unlawful Platform activity, infringement of third-party rights, material breach of these Terms, fraud, or intentional misconduct.
This obligation does not require indemnification for responsibility legally attributable to COLNOVA INC for its own fraud, intentional misconduct, gross negligence, or other liability outside lawful indemnification.
32. Suspension and Termination
COLNOVA INC may suspend or terminate access when reasonably necessary after material breach, security threats, fraud, chargeback abuse, intellectual property infringement, illegal conduct, Platform abuse, or nonpayment.
Termination does not remove payment obligations arising before termination.
Provisions designed by their nature to continue after termination remain effective. Such provisions include intellectual property, payment, liability, indemnification, and dispute-resolution provisions.
33. Mandatory Arbitration Agreement
This section affects your right to pursue covered disputes in court.
Except for claims expressly excluded below, you and COLNOVA INC agree to resolve disputes arising from these Terms, a Platform, account, subscription, product, purchase, digital asset, or service through binding individual arbitration rather than a lawsuit before a judge or jury.
The Federal Arbitration Act governs this arbitration agreement to the extent the transaction involves interstate commerce. Title 9, Section 2 of the United States Code recognizes qualifying written arbitration agreements as valid, irrevocable, and enforceable subject to applicable contract defenses and federal statutory exceptions.
Florida Statutes Section 682.02 also recognizes agreements contained in a record for arbitration of existing or future controversies, subject to applicable legal defenses and statutory requirements.
34. Informal Dispute Resolution
Before starting arbitration, either party must send a written Notice of Dispute.
The notice must identify the claimant, provide contact information, identify the relevant account or transaction where applicable, describe the dispute, and state the requested resolution.
A consumer may send a Notice of Dispute through https://colnova.com/contact/ and identify the message as “Notice of Dispute.”
The parties will pursue a good-faith resolution for at least 30 days after receipt.
This process does not prevent action reasonably necessary to preserve a claim before an applicable limitation period expires.
35. Arbitration Procedure
If informal resolution does not settle the dispute, either party may start arbitration through the American Arbitration Association under rules applicable to the dispute.
AAA Consumer Arbitration Rules govern qualifying consumer disputes.
Unless the parties agree to another arrangement or applicable arbitration rules require another location, hearings may proceed remotely. An in-person Florida hearing will take place in Orange County, Florida. A consumer retains any legally required location option under applicable arbitration rules.
The arbitrator may grant an individual remedy available under applicable law.
36. Arbitration Exceptions
The arbitration agreement does not prevent an eligible individual small-claims action, legally available emergency temporary injunctive relief, a report to a government regulator, or a qualifying intellectual property action involving copyrights, trademarks, trade secrets, or computer systems.
37. Class Action Waiver
You and COLNOVA INC agree to bring claims covered by the arbitration agreement only in an individual capacity.
Neither party will pursue a covered dispute as a class action, collective action, representative action, or consolidated proceeding involving unrelated claimants.
An arbitrator may grant relief only to the individual party seeking relief, except where applicable law makes a restriction unenforceable.
38. Jury Trial Waiver
For disputes subject to arbitration, you and COLNOVA INC waive a trial before a judge or jury.
For a dispute outside arbitration, each party waives jury trial rights to the maximum extent permitted by applicable law.
39. Right to Opt Out of Arbitration
You may opt out of the arbitration agreement and class-action waiver by sending written notice within 30 days after first accepting these Terms.
Submit the notice through https://colnova.com/contact/ and identify the message as “Arbitration Opt-Out.”
Include your full name, the email address associated with the relevant account or transaction, and a clear statement requesting exclusion from the arbitration agreement.
An arbitration opt-out does not affect access to COLNOVA services.
40. Governing Law
Florida law governs these Terms and covered transactions without regard to conflict-of-law principles, except where federal law controls a specific issue.
The Federal Arbitration Act governs the arbitration agreement to the extent applicable.
41. Exclusive Venue for Court Proceedings
For disputes outside mandatory arbitration, the parties agree to jurisdiction and venue in a state court of competent jurisdiction located in Orange County, Florida or the United States District Court for the Middle District of Florida, Orlando Division, when federal jurisdiction exists.
This venue provision does not prevent an eligible individual small-claims action in another forum permitted by applicable law or arbitration rules.
42. Severability
If a court finds a provision unlawful or unenforceable, the court should enforce the provision to the maximum lawful extent or sever it where necessary.
Every remaining provision continues in effect.
If a court finds the class-action waiver unenforceable for a particular claim in a manner preventing individual arbitration, the affected claim proceeds in court rather than class arbitration unless the parties agree otherwise.
43. Force Majeure
COLNOVA INC does not accept liability for delay or failure arising from circumstances beyond reasonable corporate control.
Such circumstances may include hurricanes, floods, fire, natural disasters, war, civil unrest, government action, cyberattacks, telecommunications failures, electrical failures, transportation disruptions, supply-chain interruptions, carrier delays, marketplace outages, application-store outages, or third-party infrastructure failures.
Payment obligations for products or services already delivered remain due.
44. Assignment
You may not assign rights arising under these Terms without written consent from COLNOVA INC.
COLNOVA INC may assign these Terms in connection with a merger, acquisition, corporate restructuring, financing transaction, asset sale, or transfer of a business or company.
45. Entire Agreement
These Terms, the Privacy Policy, applicable refund terms, and any transaction-specific agreement form the agreement governing the relevant relationship.
A signed publishing, licensing, development, software, distribution, or commercial agreement may supplement or replace provisions of these Terms for the applicable transaction.
46. Changes to These Terms
COLNOVA INC may revise these Terms prospectively.
COLNOVA INC publishes the current version on the applicable Platform with an updated effective date.
A revision does not retroactively alter a completed transaction or fixed contractual obligation unless both parties agree, an existing agreement permits the change, or applicable law requires the change.
47. Contact Information
Contact COLNOVA INC at 100 E Pine St, Suite 100, Orlando, FL 32801, United States.
Call (407) 610-2414. Send corporate correspondence to hello@colnova.com. Submit online requests through https://colnova.com/contact/.
Legal sources supporting major provisions
These primary government sources provide statutory context for electronic contracting, Florida consumer protection, automatic renewals, and arbitration.
Florida Uniform Electronic Transaction Act
Florida Statutes Section 668.50 addresses electronic records, electronic signatures, and contracts formed through electronic records.
Florida LegislatureFlorida Consumer Protection
Florida Statutes Section 501.204 addresses unfair or deceptive acts or practices in trade or commerce.
Florida LegislatureFlorida Automatic Renewal Rules
Florida Statutes Section 501.165 establishes disclosure, notice, and cancellation requirements for qualifying service contracts containing automatic renewal provisions.
Florida LegislatureFlorida Arbitration Code
Florida Statutes Section 682.02 addresses validity, enforceability, and scope for agreements contained in a record to submit controversies to arbitration.
Florida LegislatureFederal Arbitration Act
Title 9, Section 2 of the United States Code addresses validity and enforcement of qualifying written arbitration agreements involving commerce.
U.S. House Office of the Law Revision CounselCOLNOVA Corporate Contact
COLNOVA INC receives contract, dispute, arbitration opt-out, and general business correspondence through its corporate contact channel.
Contact COLNOVA INCA digital company structured for international business.
COLNOVA INC operates from Orlando, Florida and develops businesses across publishing, media, commerce, mobile applications, and business software.
Its specialized corporate structure supports business relationships across the United States, Latin America, and broader international markets.
COLNOVA INC is structured to compete at a high standard across its core digital sectors while maintaining clear corporate, commercial, and legal relationships.
Connect with the COLNOVA company aligned with your project.
Contact our Orlando office for publishing, digital media, e-commerce, international trade, mobile application, or business software information.
Questions about the Terms and Conditions of COLNOVA INC
Find direct information about acceptance, COLNOVA companies, subscriptions, intellectual property, purchases, arbitration, governing law, and corporate contact details.
What do the Terms and Conditions of COLNOVA INC govern?
These Terms govern access to covered COLNOVA websites, online stores, applications, digital products, publishing services, media platforms, subscriptions, and related digital services linked to these Terms.
Which companies operate within COLNOVA INC?
COLNOVA INC operates COLNOVA PUBLISHING, COLNOVA PRESS, COLNOVA MARKET, and COLNOVA LABS across publishing, digital media, e-commerce, mobile applications, and business software.
Do separate agreements govern some COLNOVA projects?
Yes. Publishing, software, licensing, distribution, advertising, subscription, marketplace, development, and other commercial relationships may follow separate agreements. A specific agreement controls a direct conflict involving the same transaction.
Who owns COLNOVA intellectual property?
COLNOVA INC, its licensors, authors, contributors, or another applicable rights holder may own protected content, software, trademarks, designs, publications, graphics, code, databases, media, and related assets.
How do recurring subscriptions work?
A recurring subscription follows the pricing, billing frequency, renewal terms, trial terms, and cancellation procedure presented with the applicable subscription. Florida automatic renewal requirements apply when a transaction falls within statutory scope.
Do these Terms contain an arbitration agreement?
Yes. Covered disputes follow the individual arbitration provisions stated on this page, subject to stated exceptions, applicable federal law, applicable Florida law, and the 30-day arbitration opt-out provision.
How do I opt out of the arbitration agreement?
Submit written notice through https://colnova.com/contact/ within 30 days after first acceptance of these Terms. Identify the message as “Arbitration Opt-Out” and provide your full name, relevant email address, and a clear opt-out statement.
Which law governs these Terms?
Florida law governs these Terms and covered transactions except where federal law controls a specific issue. The Federal Arbitration Act governs the arbitration agreement to the extent applicable.
Where is COLNOVA INC located?
COLNOVA INC maintains its corporate address at 100 E Pine St, Suite 100, Orlando, Florida 32801, United States.
Corporate contact information
Contact COLNOVA INC for contractual matters or information about COLNOVA PUBLISHING, COLNOVA PRESS, COLNOVA MARKET, and COLNOVA LABS.
Contact COLNOVA INCSMS Terms and Conditions
COLNOVA INC provides informational and conversational SMS communications to customers, business contacts, and other individuals who have provided their mobile phone number and consented to receive text messages from us.
SMS Program Description
COLNOVA INC may send text messages related to customer inquiries, customer support, service requests, account information, project updates, order status, appointment confirmations, administrative communications, and other information requested by the recipient.
COLNOVA INC does not send unsolicited text messages. Providing a mobile phone number does not automatically enroll you in SMS communications. You must provide consent before receiving recurring text messages from us.
Message Frequency
Message frequency varies based on your interactions with COLNOVA INC, the services you request, and the communications required to respond to your inquiry or provide requested support.
Message and Data Rates
Message and data rates may apply according to your mobile carrier and wireless service plan. COLNOVA INC is not responsible for fees charged by your mobile carrier.
Opt Out
You may stop receiving SMS messages at any time by replying STOP or CANCEL to a message from COLNOVA INC. After submitting an opt-out request, you may receive one final confirmation message confirming that your SMS subscription has been canceled.
Help
For assistance, reply HELP to any COLNOVA INC text message. You may also contact us at (407) 610-2414, email hello@colnova.com, or visit our Contact page.
Consent
By providing your mobile phone number and expressly opting in to SMS communications, you authorize COLNOVA INC to send informational and conversational text messages to that number. Consent to receive SMS messages is not a condition of purchasing goods or services.
Mobile Information and Privacy
COLNOVA INC does not sell or share mobile phone numbers, SMS consent records, or SMS opt-in information with third parties or affiliates for their own marketing or promotional purposes. Information may be shared with service providers when necessary to operate our messaging services, subject to applicable privacy and confidentiality requirements.
For information about how COLNOVA INC collects, processes, stores, and protects personal information, review our Privacy Policy .
Supported Carriers and Delivery
SMS delivery depends on participating mobile carriers and network availability. Delivery of every message is not guaranteed.
Changes to SMS Terms
COLNOVA INC may update these SMS Terms and Conditions when required by law, carrier requirements, messaging provider requirements, or changes to our SMS program. Updated terms will be published on this page.
For help contact COLNOVA INC
COLNOVA INC
100 E Pine St, Suite 100
Orlando, FL 32801
United States
Phone:
(407) 610-2414
Email:
hello@colnova.com
Website:
https://colnova.com/
SMS Help
For help, visit https://colnova.com/contact/ or email hello@colnova.com.
You may also reply HELP to any SMS message from COLNOVA INC for assistance.
